Training Co-ordinator

Job Ref No: 
lk train
Job Category: 
Administration
Job Category: 
Customer Service
Job Status: 
Contract
Pay: 
£14 - £15/ hour
Area: 
Guildford, Surrey

This is a full time temporary contract to start ASAP/ end of September until the end of the year (3 months +).

We are an award winning International HR consultancy that helps our clients manage their talent and talent assessment programmes.  We are looking for someone temporarily to work in a 3 months contract whilst we establish what the permanent role will look like going forward.

Based in Guildford town centre you will provide administration and coordination support to the UK team and clients.  The emphasis of the role will be helping with the management and administration of assessments.

 

This would suit an experience administrator with excellent customer service skills.  You may have been a training co-ordinator or an administrator whose had lots of customer service experience.

 

What you’ll be doing

Assessment coordination

  • Coordination and administration of assessment services (for recruitment, promotion and development) in the UK and globally
  • Working with clients and consultants to take bookings for individual assessments
  • Liaising with clients, candidates and consultants to schedule dates for all assessment activities, including briefing calls, report writing and quality assurance processes
  • Preparing, maintaining and updating delivery schedules to support global assessment delivery when required
  • Booking consultants and/or associate consultants to deliver the assessments and maintaining details of associate consultant availability to support this
  • Managing all administration (e.g. joining instructions for candidates, assessment rooms (on and offsite) and candidate pre-work (e.g. issuing invitations to complete online tests, generating reports and assessment packs for assessors to prepare from)
  • Being the first point of contact for queries relating to assessments from clients, candidates and assessors
  • Meeting and greeting candidates, setting up assessment rooms and preparing all materials
  • Checking and proof reading reports and other document types created by assessors and consultants, ensuring these are sent to clients within agreed timeframes or service levels
  • Maintaining tracking sheets and preparing management information and details for invoicing as required; responding to ad hoc requests for information about assessments
  • Working with the appropriate colleagues to raise purchase orders and invoices for assessments delivered
  • Sending out and collating the responses from candidate evaluation forms (where used)
  • Working with the appropriate colleagues to raise purchase orders and invoices for assessments delivered.

 

Ideal experience

  • Experience of working in a similar administrative role with significant customer contact (e.g. training course administration)
  • Experience of working to tight deadlines and service levels across multiple project requirements
  • Experience of working with customers/clients, ideally at a senior level (e.g. Director)

 

Skills

  • Ability to use Microsoft Office (Word, Excel, Outlook & PowerPoint) to a good standard
  • Excellent organisational and administrative skills
  • Strong telephone and written communication skills (much communication will be via email), including the ability to interact and work well with clients, candidates and consultants working in different countries and with diverse backgrounds.
  • Comfortable with IT and learning to use new IT systems
  • Ideally a graduate